Nottingham Trams (NET)- Replacing an Existing TVM Case Study Brochure

Cammax have been working with Nottingham City Council for a number of years and have a track record for delivering highly innovative systems such as the 120 Nottingham City Council Bus Ticketing Kiosks, deployed around the city selling the Robin Hood cards. Owing to the success of this system, combined with Cammax’s approach to challenging innovative requirements, in 2020 Nottingham Trams began discussions with Cammax and four other suppliers about the possibility of undertaking the mammoth task of replacing the existing Tram TVM network with 118 new modern TVM’s.

After initial conversations, a tender was released to the market and after many months of work and discussions Cammax were successfully awarded the contract to begin the challenge of manufacturing and replacing all the existing TVM’s on the tram network.

The Challenge & Requirements

The Tram network is an essential part of infrastructure in Nottingham and Pre-Covid the tram lines carried 19 million passengers per year. However, the existing Tram TVM’s had been in situ for many years and were reaching the end of their expected service life.

The challenge for Cammax was to replace the existing TVM’s with new high security cash TVMs. However, these new TVMs needed to be housed in the existing NET Totems. This meant the Cammax design team had to work tirelessly within the limitations on dimensions, aesthetics and functionality to perfect a bespoke design that could be seamlessly incorporated into the existing street furniture.

Due to the high volume of cash transactions and the unattended locations the TVMs are installed in, it was also vital that the units could stand up to rigorous usage and also deter attempts to vandalise and steal cash from the units.

High-security features such as a ten-point locking system, re-enforced armoured panels and drill detect plates were retained and incorporated into the TVM, making the Net TVMs the most secure, robust and reliable TVMs on the market today.

Additionally, the high security TVM features an intelligent monitoring module which enables Cammax to monitor the status and wellbeing on each unit in real time. Status and alerts are all fed back to a central system which notifies the maintenance team of any jams, unexpected movement and any unusual behaviour which would indicate possible damage or degradation of service.

Implementation and Outcome

When a project involves multiple stakeholders of both new and existing systems, it is vital that the integrations are carefully scoped, developed and tested. Throughout the process, Cammax worked closely with the tram operator, Nottingham Trams Limited (NTL) and NET concessionaire Tramlink Nottingham and the Council to ensure all of the system functionality originally requested.

he delivery and implementation of Cammax’s products and services were driven by one of our dedicated project managers, who in turn was supported by an in-house project team.  The Project Manager worked closely with the NTL project team and the other suppliers involved at every stage of the process from the detailed design, manufacture, testing and installation all the way through to final commissioning.

Since launch, The new TVM’s have been extremely well received by NTL and members of the travelling public and a recent survey showed that over 90% prefer the new machines to the old.

Download the Nottingham Trams (NET) Case Study Brochure

To commemorate the launch and success of the high security TVM rollout we’ve put together a handy brochure that details everything you need to know about this exciting project and our work with Nottingham Trams (NET). From detailed insight into project requirements through to info about implementation and the challenges faced, navigate through our fabulous case study booklet by clicking the arrows on the PDF below.

Alternatively, download your very own copy of the PDF by clicking the ‘Download PDF’ button now.

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