A kiosk on downtime provides no value to your business so maximising the time your unit is up and running for is essential. To help ensure you get maximum return on your investment we’ve put together this handy little guide for maximising kiosk uptime.
Here at Cammax all of our products are supplied with a return to base 12 months manufacturer’s warranty. An extended Service Level Agreement will also provide support including:
Understanding remote fixes is very important to maintaining your kiosk. In brief, a remote fix is a repair that can be carried out without the need to attend the machine itself. Generally speaking, these fixes refer to software, as damaged hardware may need more investigation and/or replacing.
Diagnosticians can remotely scan the kiosk with the aim of identifying the fault from a different location and a technician can then be deployed if required.
Often physical fixes refer to more serious issues with hardware rather than software. Attending the machine is essential to carry out a physical fix and should always be carried out by a qualified technician who can assess and correct the situation.
Examining the machine itself is sometimes the only way to identify an issue so this eventuality must be accounted for if you want to get the most from your kiosk; allocating time and budget for repairs could be required if the issues can’t be fixed under warranty or any other extended service level agreement.