The benefits of technology specifically developed to facilitate and improve communication barriers is largely discussed, with many businesses deploying translation kiosks. However, with consumers becoming increasingly savvy about using Web-based applications, mobile devices, and self-serve kiosks, it’s now more important than ever to not only support multi-lingual users, but to support users across every level; regardless of abilities or disabilities.
Whether your business solely deals with those who have disabilities, or you’re a business that realises the importance of enabling a broader range of customers to carry out the same tasks; touch screen kiosks can be used to effectively communicate with those who have visual, hearing, physical or reading disabilities. Read on to learn more about the benefits of touch screen kiosks in aiding the disabled.
Blind or visually impaired
The challenge with touch screen kiosks is in making them user friendly for blind or visually impaired users. However, in order to comply with the Disability Discrimination Act, it is vital that companies must offer the same level of service for all consumers, regardless of ability.
That’s where touch screen kiosks come in. With emerging voice technologies, bigger buttons, kiosks with larger monitors, and braille options, touch screens are capable of providing complete access for the blind or visually impaired; without the need for any other assistive technology or human assistance.
According to the Office for Disability Issues, around a third of disabled people experience difficulties related to their impairment in accessing public, commercial and leisure goods and services. Although most companies fulfill their duty to accommodate physically impaired people in the traditional sense; with car parking spaces, disabled access etc. enabling technology access is an area that is often overlooked.
Touch screen kiosks can prove especially invaluable in aiding those with disabilities to get around without the need for assistance; for example, providing up to date information for flight times at airports, or to access information about route to take to get to their destination at train stations.
From free standing kiosks that provide wheelchair access, to desktop kiosks which allow users to adjust the screens horizontally and vertically to positions which suit their needs; touch screen kiosks can be used to empower wheelchair users to handle a wider range of activities independently.
Touch screen technologies can provide profound assistance in the education and development of those with learning difficulties. Using specialist software tailored to meet the needs of the individuals, whether they have ADHD, autism or are mentally or physically impaired; users can benefits from more effective learning, development and communication.
Interactive learning can help to better engage individuals (who may have short attention spans or difficulty reading etc.), through the use of touch and gestures, large text, colourful visuals, interactive games, voice command and moving objects. Such features can be incorporated into kiosks by modifying its basic software to suit the requirements of the users.
Disabled bodied people come across barriers of all types in everyday life, technology shouldn’t be one of them. If you’d like to find out more about how your business can offer support to users of all ability types get in contact with Cammax today.
Image source: Getty Images