Omnichannel is the buzzword of the 2010’s, with marketers, businesses and retailers alike working towards creating an omnichanel experience in the hope of building a brand community and, in return, huge revenue. The concept of being on several platforms is not a new thing; the need for brands and businesses to be available across multiple […]
Good customer service is the key to the success of any business, so as 2015 closes to a draw we take a look at key trends which have emerged over the past 11 months. As technology evolves, so will customer service but it is likely that we will see this trends carry through in early […]
In a world where contactless payment was only created within the past five years, it seems scary to think that we could be within reach of a cashless society but it seems that it is not as far away as we think. The news lately has been filled with Sweden’s move towards a completely cashless […]
Transport Card Forum has been running since 1997 after being set up by Smartex on behalf of the UK Department for Transport (DfT). The TCF is a membership based association open to all those involved in transport applications of smart cards and smart customer media within the UK. This year, the conference’s theme is […]
EPOS systems are increasingly infiltrating the world of commerce, with more industries deciding to replace their old fashioned till systems with digital counterparts. EPOS software can be implemented at till points, on tablets, computers and in free-standing kiosks, and can be made to be staffed or self-service. Whichever form of EPOS you choose, you will […]
Automated technology is revolutionising the service industry, and hotels are the latest sector to incorporate self-service facilities in order to improve customer experience and efficiency. There are several ways which hotels can incorporate the use of automated processes. The most obvious way is the introduction of self-service kiosks which enable customers to check in and […]
Although online shopping has become increasingly prominent over the past few years, physical stores have remained popular due to the human interaction which customers receive, as well as the capacity for consumers to physically touch and try goods and products in store. While footfall for shops remains high, transaction rate is often low as consumers […]
EPOS systems which encourage customers to purchase through self-service payment kiosks can often benefit from enrolling a loyalty scheme. Not only does it encourage customers to make repeat purchases through incentives and rewards, it enables the ability to capture data and track customer purchase behaviours. There are both benefits and cons to having a customer […]